Last updated: 21 October 2026

Thank you for choosing CEOLOX.

This policy applies to digital products purchased through www.ceolox.com, operated by HANOOVA LTD, trading as CEOLOX.

1. Digital Products — No Refunds After Delivery

All CEOLOX products are digital resources delivered electronically.

All purchases are final, and CEOLOX does not offer discretionary refunds, returns, or exchanges once digital delivery has begun.

This includes requests arising from:

• Changing your mind after purchase.

• Deciding not to use the digital resources.

• No longer needing the purchased product.

• Purchasing without fully reviewing the product description.

• Expecting business or financial outcomes that were not guaranteed.

This no-refund policy applies to the fullest extent permitted by applicable law and does not affect your statutory consumer rights.

2. Immediate Digital Delivery and Cancellation Rights

Under UK consumer protection law, customers purchasing digital content online generally have a statutory 14-day cancellation right.

For digital content not supplied on a physical medium, this right may be lost once digital supply begins, provided the relevant legal requirements have been satisfied.

These include:

• The customer's express consent to digital supply beginning during the cancellation period.

• The customer's acknowledgement that beginning digital supply will result in losing the statutory cancellation right.

• The trader providing the legally required confirmation.

Where these requirements have been satisfied and digital supply has begun, the customer cannot cancel merely because they have changed their mind.

Accepting the Terms of Service alone does not constitute the separate consent and acknowledgement required for immediate digital delivery.

If these legal requirements have not been satisfied, any applicable statutory cancellation right remains available.

3. Faulty, Inaccessible or Incorrect Digital Products

If a purchased digital product is faulty, inaccessible, incomplete or not as described, contact support@ceolox.com.

We will investigate and provide an appropriate remedy in accordance with applicable UK consumer protection law.

Depending on the circumstances, statutory remedies may include repair, replacement, a price reduction or a refund.

Nothing in this policy excludes or restricts statutory consumer rights.

4. Refund Requests

CEOLOX doesn't provide discretionary refunds for correctly supplied digital products after digital delivery has begun.

Where a refund or other remedy is required by law, we will process the request in accordance with the applicable legal requirements.

To report an issue, email support@ceolox.com with your order number and a description of the problem.

5. Business Results

CEOLOX provides educational resources, business frameworks and execution tools.

Purchasing these resources doesn't guarantee income, profit, business growth or any particular financial outcome.

Failure to achieve a particular outcome does not, by itself, entitle a customer to a refund.

This doesn't affect statutory rights relating to faulty or misdescribed digital content.

6. Contact Information

HANOOVA LTD
Trading as CEOLOX
Company number: 16484368
Registered office: 124 City Road, London, EC1V 2NX, United Kingdom

Email: support@ceolox.com
Website: www.ceolox.com

All digital purchases are final once digital delivery has begun and the applicable cancellation requirements have been satisfied, except where a remedy is required by law.