Privacy policy
Last updated: October 21, 2025
Welcome to Ceolox.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.ceolox.com, make a purchase, or engage with any of our services.
By using our website, you agree to the terms described in this policy. If you do not agree, please discontinue using our services.
At Ceolox, we are committed to protecting your privacy and ensuring that your personal data is handled securely, lawfully, and transparently. We collect only the information necessary to provide you with the best possible experience and to deliver our products and services effectively.
When you interact with us—whether by creating an account, making a purchase, signing up for our newsletter, or contacting us—we may collect your name, email address, billing and shipping details, and payment information. This helps us fulfil your orders, communicate with you, and support your experience.
We also collect certain information automatically, such as your IP address, browser type, device information, and browsing behaviour on our site. This data allows us to improve the performance and usability of our website and helps us understand how our visitors use our services.
Your personal information is used to process orders, manage your account, provide customer support, send important updates, and, if you have opted in, deliver marketing emails and special offers. We process your data only when we have a valid legal basis to do so—this may include fulfilling a contract with you, complying with a legal obligation, or serving our legitimate business interests such as improving our services and protecting against fraud.
We may share your information with trusted third-party service providers that help us operate our business—such as Shopify (our e-commerce platform), payment processors, shipping partners, email marketing tools, and analytics services. These providers are bound by strict data protection agreements and may only process your information in accordance with our instructions.
If your information is transferred outside of the UK or European Economic Area, we take all necessary measures to ensure your data remains protected in line with the UK GDPR and EU GDPR requirements. This may include using standard contractual clauses or other approved safeguards.
We keep your personal information only as long as necessary to provide our services, meet legal obligations, or resolve disputes. Once your data is no longer required, it is securely deleted or anonymised.
You have full control over your personal information. You can request access to the data we hold about you, ask for corrections, request deletion, restrict processing, or withdraw consent for marketing communications at any time. To exercise your rights, please contact us at support@ceolox.com. You also have the right to file a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyse site traffic, and personalise content. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our site.
We take data security seriously. Your information is protected using modern encryption methods, secure servers, and industry-standard safeguards. While no system can be guaranteed to be 100% secure, we work continuously to maintain the safety and integrity of your data.
Ceolox does not knowingly collect personal information from individuals under 16 years old. If you believe a minor has provided us with personal information, please contact us immediately and we will remove it.
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Any updates will be posted on this page with an updated “Last updated” date. By continuing to use our website after changes are made, you agree to the revised policy.
Cookies and Tracking Technologies
Ceolox uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies help us understand how you interact with our website and allow us to improve our services.
You can choose which types of cookies you want to accept through our cookie banner or your browser settings. Essential cookies are always active as they are necessary for the website to function properly.
Non-essential cookies (such as analytics, personalization, and marketing) are only activated with your consent.
For more details about the specific cookies we use or to update your preferences, please click “Cookie Preferences” in the footer of our site.
If you have any questions or concerns about how your personal data is handled, please contact us at:
Ceolox
📧 Email: support@ceolox.com
🌐 Website: www.ceolox.com