Privacy policy
PRIVACY POLICY
Last updated: 30 September 2026
Welcome to CEOLOX.
CEOLOX is a brand operated by HANOOVA LTD, a company registered in England and Wales.
HANOOVA LTD
Company number: 16484368
Registered office: 124 City Road, London, EC1V 2NX, United Kingdom
Email: support@ceolox.com
For the purposes of applicable data protection law, HANOOVA LTD is the data controller responsible for the personal information described in this Privacy Policy.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit ceolox.com, purchase our products, subscribe to our communications, contact us, or otherwise interact with CEOLOX.
By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with CEOLOX, we may collect the following categories of personal information:
Information you provide directly
This may include:
• Your name
• Email address
• Billing information
• Order and transaction information
• Information you provide when contacting customer support
• Information you provide when subscribing to our email communications
• Any other information you choose to provide to us
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Website activity and interactions
• Pages viewed
• Referring website or source
• Cookie and similar technology information
• Approximate location derived from technical information such as your IP address
We may use cookies and similar technologies as described in the Cookies section below.
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process and manage purchases
• Provide access to digital products and services
• Deliver order confirmations and transactional communications
• Provide customer support
• Respond to questions, requests and enquiries
• Operate, maintain and improve our website
• Understand how visitors interact with CEOLOX
• Improve our products, services and customer experience
• Detect, investigate and prevent fraud, misuse or security incidents
• Maintain appropriate business, financial and transaction records
• Comply with legal, regulatory, tax and accounting obligations
• Send marketing communications where permitted by law
• Manage email subscriptions and communication preferences
• Establish, exercise or defend legal claims where necessary
We will not use personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.
3. OUR LAWFUL BASES FOR PROCESSING
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract
Where processing is necessary to fulfil a purchase, provide a product or service you requested, deliver digital content, or take steps at your request before entering into a contract.
Legal obligation
Where processing is necessary for us to comply with legal, regulatory, tax, accounting or other obligations.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
These interests may include operating and improving CEOLOX, maintaining the security of our website and services, preventing fraud, understanding how our business is used, providing customer support and protecting our legal rights.
Consent
Where we rely on your consent, including for certain marketing communications or non-essential cookies where consent is required.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
4. ORDERS AND PAYMENTS
When you make a purchase through CEOLOX, information necessary to process the transaction may be handled by Shopify and relevant payment providers.
We do not need to receive or store your complete payment card details where payment processing is handled securely by third-party payment providers.
Those providers may process your information under their own privacy policies and legal obligations.
5. EMAIL COMMUNICATIONS AND MARKETING
If you subscribe to CEOLOX communications, we may use your contact information to send you updates, insights, product information and other relevant communications.
We may use third-party email and marketing platforms, including Klaviyo, to manage subscriptions and deliver communications.
Where consent is required for electronic marketing, we will seek appropriate consent. In circumstances where applicable law permits us to rely on another basis, such as the products and services soft opt-in, we will only do so where the relevant legal requirements are satisfied.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at support@ceolox.com.
Unsubscribing from marketing does not prevent us from sending necessary transactional or service-related communications relating to purchases or requests you have made.
6. HOW WE SHARE PERSONAL INFORMATION
We do not sell your personal information.
We may share personal information with trusted service providers where necessary to operate CEOLOX and provide our products and services.
These may include providers involved in:
• E-commerce and website hosting
• Payment processing
• Digital product delivery
• Email and marketing communications
• Website analytics
• Customer support
• Fraud prevention and security
• Professional, accounting, legal or technical services
Our principal ecommerce platform is Shopify, and we use Klaviyo for certain email and marketing activities.
We may also disclose information where required by law, regulation, court order or other lawful authority, or where reasonably necessary to establish, exercise or defend legal rights.
If the ownership or structure of our business changes through a merger, acquisition, restructuring, sale or similar transaction, relevant information may be transferred as part of that transaction subject to applicable law.
7. INTERNATIONAL DATA TRANSFERS
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law.
Depending on the destination and circumstances, this may include relying on adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.
Where applicable, you may contact us for further information about the safeguards used in connection with international transfers of your personal information.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
• Provide products and services
• Maintain transaction and business records
• Meet legal, tax and accounting requirements
• Resolve disputes
• Enforce agreements
• Protect our legal rights
Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.
When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.
9. COOKIES AND SIMILAR TECHNOLOGIES
CEOLOX uses cookies and similar technologies to operate the website and, where applicable, understand website usage, remember preferences and support analytics and marketing activities.
Some cookies are necessary for the website to function and do not require consent where permitted by law.
Where consent is legally required for non-essential cookies or similar technologies, we will request that consent before activating them.
You can review or change available cookie choices through the Cookie Preferences link on our website.
You may also be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
10. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request transfer of certain personal information to you or another organisation where applicable
• Withdraw consent where processing is based on consent
• Object to direct marketing at any time
These rights are not absolute and may be subject to legal conditions or exceptions.
To exercise a data protection right, contact us at:
support@ceolox.com
We may need to verify your identity before responding to certain requests.
11. COMPLAINTS
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve the matter.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.
12. SECURITY
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
You are responsible for taking reasonable precautions when using online services and for keeping any account credentials under your control secure.
13. CHILDREN'S PRIVACY
CEOLOX products and services are not directed specifically at children.
We do not knowingly seek to collect personal information from children where parental or guardian consent would be required by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us at support@ceolox.com.
14. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy information before providing personal information to them.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or data-processing practices.
When we make changes, we will update the “Last updated” date at the top of this page.
Where appropriate or legally required, we may provide additional notice of material changes.
16. CONTACT US
If you have questions about this Privacy Policy, how we use personal information, or wish to exercise your data protection rights, contact:
HANOOVA LTD
Trading through the CEOLOX brand
Company number: 16484368
124 City Road
London
EC1V 2NX
United Kingdom
Email: support@ceolox.com